Customer Service Representative (CSR) - Grapari Jayapura

Join Infomedia Nusantara as a Customer Service Representative (CSR) at our Grapari Jayapura location and become the face of Telkomsel's exceptional customer service. In this role, you will be the first point of contact for customers, providing timely and accurate information to resolve their queries and concerns. Our Grapari Jayapura branch is a vibrant hub in the city, and as a CSR, you'll play a crucial role in delivering outstanding service to our valued customers.

At Infomedia Nusantara, we are committed to providing a dynamic and supportive work environment. You will have the opportunity to develop your skills and grow within the company. We offer a competitive salary, comprehensive benefits, and ongoing training to ensure you are well-equipped to handle the challenges and opportunities that come your way.

If you are passionate about customer service, have a friendly and approachable demeanor, and are eager to make a difference in the lives of our customers, we invite you to apply for this exciting opportunity at Grapari Jayapura.

📋 Tanggung Jawab Pekerjaan

• Answer customer inquiries via phone, email, and in-person interactions.
• Provide accurate and timely information to resolve customer issues.
• Handle customer complaints and escalate them to the appropriate team when necessary.
• Process customer orders, upgrades, and cancellations.
• Maintain accurate records of customer interactions and transactions.
• Assist customers with billing and payment inquiries.
• Promote Telkomsel products and services to enhance customer satisfaction.
• Collaborate with other departments to ensure a seamless customer experience.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Minimum 1 year of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Familiarity with customer service software such as CRM systems.
• Ability to work in a fast-paced and dynamic environment.
• Friendly, approachable, and professional demeanor.
• Fluency in Indonesian and English is a plus.

🛠️ Keahlian

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